Returns/FAQs

Returns and Exchange Policy

Atelier stands behind any product sold in our store, furthermore, we warranty that all the specs, in terms of quality, size, etc. are representative and true to specifications provided by our manufacturers. We will refund the merchandise value on any article returned to us within 10 days from date when order is received, unused and packed in its original packaging; after 10 days and up to 30 days, a store-credit refund would apply. For exchanges, comply with above and specify new size, color and/or style needed. We will exchange for up to 30 days from date of purchase, provided that merchandise was not a "Final Sale" or an already discontinued item. Just follow these simple steps: Call us or e-mail us to obtain a “return or exchange code” which should be written on the outer box of the return or exchange package. We are not responsible for merchandise returned without an authorization code. Ship to: Atelier 6 Woodbine Court Floral Park, New York 11001 -Refunds will be credited to the credit card originaly used. All refunds are cost of merchandise only. -Returns on Free Shipping Promo items are subject to a $20 restock fee. Note to overseas customers: We reserve the right to request bank transfer or check pre-payment in $US currency for countries where credit card validation is not available. Any import duties, if applicable are not included in our prices and payable by customer at delivery.

FAQ's

Is it safe to submit personal information to your site? Yes it is. Our site is secured with Thawte, a leading SSL security Certificate which provides secure, encrypted transactions between our customers and our web-site. In addition all your information is considered confidential and will not be sold or pass on to any other institution or company, with exception of those involved in processing the payment of your order. Can I place an order over the telephone? Yes, call us toll-free at (800) 796-1244 from 9am to 5pm ET Monday through Saturday, or you may fax us your orders 24 hours a day at (516) 358-0590. I would like to obtain more information on a particular item that I would like to purchase, where should I call? You may call us toll free at (800) 796-1244 from 9am to 5pm ET Monday through Saturday. I would like to ship my order to a different address than mine. Is that possible? Yes, if the address is in file with your credit card issuing bank. In order to protect you from unauthorized charges we might contact the card-holder to obtain additional information to establish card ownership, if deemed necessary. We recommend that you open an account with us, that way we can expedite your orders if they go to a different destination than yours. Do you ship overseas? Yes, we do. However, we require a pre-payment by check or wire transfer in US dollar currency for shipments outside the USA.*See note on top regarding import duties* Do you gift wrap and would include a written message in the package? Yes, we do gift wrap and will include any message you wish to send, upon request. Please provide detailed instructions by e-mail or telephone indicating your order number. We reserve the right of refusing messages in bad taste or ill content.